Terms of Service

Last Updated: October 11, 2026

1. About these Terms

These Terms of Service ("Terms") are an agreement between you and Progztech Solutions Pvt Ltd ("ProgzTech," "we," "us" or "our"). They cover your use of our websites, our AI Employee software, and the professional services we provide. If you use the Services on behalf of a business, you confirm that you are authorised to accept these Terms for it, and "you" means that business.

If you do not agree to these Terms, do not use the Services. Our Privacy Policy explains how we handle personal data and forms part of these Terms.

2. Definitions

  • "AI Employee" means our software service that lets a business set up AI employees with a role, knowledge and a workflow. These AI employees make and receive calls, send WhatsApp messages and emails, book appointments, and hand conversations to the business's team.
  • "Professional Services" means websites, web apps, mobile apps, AI automations and related work we deliver under a proposal, quote or statement of work.
  • "Contacts" means the leads, customers, job applicants and other people your AI employee communicates with.
  • "Customer Data" means the data you or your Contacts put into AI Employee. This includes contact details, knowledge, recordings, transcripts, messages and bookings.

3. Your account

  • You must be at least 18 and give accurate information when you sign up.
  • Keep your login details secure. You are responsible for activity under your account and your team members' accounts.
  • Tell us promptly at info@progztech.com if you suspect unauthorised access.

4. Using AI Employee

4.1 Your responsibilities when contacting people

You decide who your AI employee contacts and why. You are responsible for making sure that:

  • You have a lawful basis to contact each Contact, for example because they enquired, applied or gave consent, and you can show this if asked.
  • Your use complies with applicable laws and regulations. These include India's Digital Personal Data Protection Act, 2023, TRAI's rules on commercial communications and Do-Not-Disturb preferences, and consumer protection laws.
  • Your WhatsApp use complies with Meta's WhatsApp Business policies, including opt-in requirements and approved message templates.
  • Contacts are told, where the law requires, that calls may be recorded and that they are speaking with an AI.
  • The business information, prices, offers and rules you give your AI employee are accurate and up to date.

4.2 Prohibited uses

You must not use AI Employee to:

  • Send spam or contact people who have asked not to be contacted
  • Harass, threaten, deceive or impersonate anyone
  • Collect debts using abusive or unlawful practices
  • Run political campaigns, gambling or other regulated activities without the required approvals
  • Offer medical diagnosis, or legal or financial advice, through the AI employee
  • Discriminate against anyone, including in hiring, based on protected characteristics
  • Process sensitive data you are not permitted to process
  • Reverse engineer, resell or overload the Services, or try to get around usage limits or security controls

We may pause an AI employee, a phone number or an account to stop a breach of these rules, prevent harm, or comply with a carrier, Meta or a regulator. Where we reasonably can, we will tell you first.

4.3 AI limitations and human oversight

AI employees use AI models that can misunderstand people, make mistakes or give incomplete answers. You should review conversations and outcomes, set clear rules, and make sure your team handles the conversations an AI employee hands over. AI Employee does not make hiring decisions: qualification follows the rules you set, and the decision stays with you.

4.4 Phone numbers and WhatsApp

By default, AI employees call and message from ProgzTech-managed numbers. These numbers stay ours and may be shared across businesses or reassigned. If you connect your own WhatsApp Business account, Google account or other service, your use of it is also governed by that provider's terms. You can disconnect it at any time.

4.5 Early access and changes

AI Employee is offered in early access and is free to start. Features, limits and availability may change as we improve the product. Before any paid plan applies to you, we will show its price and terms and ask for your agreement.

5. Professional Services

  • The scope, timeline, deliverables, price and payment milestones for each project are set out in its proposal, quote or statement of work (the "SOW"). If the SOW conflicts with these Terms, the SOW applies to that project.
  • You will provide the content, access, feedback and approvals we need on time. Delays on your side may move the timeline.
  • Changes to the agreed scope are handled through a written change request and may affect price and timeline.
  • Unless the SOW says otherwise, ownership of the custom deliverables passes to you once you have paid in full. We keep ownership of our pre-existing tools, libraries and know-how and give you a licence to use them as part of the deliverables. Third-party and open-source components remain under their own licences.
  • Hosting, domains, app store accounts and third-party subscriptions are your responsibility unless the SOW includes them.

6. Fees and payment

  • Fees for paid plans or projects are shown at the time of purchase or in the SOW. They are in Indian Rupees and do not include GST or other taxes, which we add where applicable.
  • Subscriptions are billed in advance for each billing period. Usage-based charges, such as call minutes or messages beyond your plan, are billed as you use them.
  • Payments are handled by third-party payment processors. If a payment fails, we may suspend paid features after giving you notice.
  • We will give at least 30 days' notice of price changes for an existing subscription.
  • Refunds and cancellations are covered by our Refund & Cancellation Policy.

7. Your data

  • You own your Customer Data. You grant us the rights we need to host, process and transmit it to provide and support the Services for you.
  • For Contact data, you are the Data Fiduciary and we process it on your instructions, as described in our Privacy Policy.
  • We do not use your Customer Data to serve other customers, and we do not sell it.
  • You can export or delete your Customer Data from your account. When your account closes, we delete it as described in the Privacy Policy.

8. Our intellectual property

The Services, including the software, AI Employee templates, workflows, designs and branding, belong to ProgzTech or its licensors. While you comply with these Terms, we give you a limited, non-exclusive, non-transferable right to use AI Employee for your internal business purposes. If you send us feedback or suggestions, we may use them freely.

9. Availability and third-party services

We work to keep the Services available but do not guarantee they will be uninterrupted or error-free. The Services rely on third parties such as telephony carriers, Meta, Google, AI model providers and cloud hosts. Their outages, rule changes or limits can affect the Services, and we are not responsible for them. We may carry out maintenance, and where we can, we will give notice of planned downtime.

10. Disclaimers

Except as these Terms expressly state, the Services are provided "as is" and "as available." We do not promise any particular business result, such as number of leads, bookings or hires.

11. Limitation of liability

To the extent the law allows:

  • Neither party is liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, data or goodwill.
  • Our total liability arising from the Services in any 12-month period is limited to the amount you paid us for the relevant Service in that period.
  • These limits do not apply to liability that cannot be limited by law, or to your obligations to pay fees and to indemnify us.

12. Indemnity

You will defend and indemnify ProgzTech against claims, fines and costs arising from your Customer Data, your instructions to your AI employees, your contacting of people without a lawful basis, or your breach of these Terms or applicable law.

13. Suspension and termination

  • You may stop using the Services and close your account at any time. Paid plans end at the close of the current billing period.
  • We may suspend or end your access if you seriously or repeatedly breach these Terms, do not pay, or put the Services, other users or the public at risk. We may also end access if the law requires it.
  • After termination, you can request an export of your Customer Data within 30 days. After that we will delete it as described in the Privacy Policy. Sections that by their nature should continue, such as fees owed, intellectual property, limitation of liability and indemnity, survive termination.

14. Changes to these Terms

We may update these Terms. If a change is significant, we will tell you by email or in the product at least 15 days before it takes effect. If you keep using the Services after that, you accept the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of India. Before starting formal proceedings, please contact us at info@progztech.com so we can try to resolve the issue. If it is not resolved within 30 days, the courts in Hyderabad, Telangana have exclusive jurisdiction.

16. General

  • If any part of these Terms is found unenforceable, the rest stays in effect.
  • These Terms, the Privacy Policy, the Refund & Cancellation Policy and any SOW are the entire agreement between us about the Services.
  • Neither party is responsible for delays caused by events beyond its reasonable control.
  • You may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets.

17. Contact

Progztech Solutions Pvt Ltd, Hyderabad, Telangana, India — info@progztech.com