Privacy Policy

1. Introduction

ProgzTech is operated by Progztech Solutions PVT LTD ("Company," "we," "us," or "our"). We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information.

This Privacy Policy applies to all websites, software products, SaaS platforms, mobile applications, APIs, and related services operated by Progztech Solutions PVT LTD under the progztech.com domain and its subdomains (collectively, the "Services"). By using our Services, you consent to the data practices described in this policy.

2. Information We Collect

We collect various types of information to provide and improve our Services:

2.1 Personal Information

When you create an account or use our Services, we may collect:

• Identity Information: Name, username, company name
• Contact Information: Email address, phone number, business address
• Professional Information: Job title, department, organization details

2.2 Account and Usage Data

• Account credentials and authentication information
• Organization and workspace membership via Progz Accounts
• Product entitlements, subscriptions, and feature usage
• User-generated content and data uploaded to our platforms (including product-specific data such as email security scan metadata for Inboxguard)
• Communication history with our support team

2.3 Technical Data

We automatically collect certain technical information when you access our Services:

• Device Information: IP address, browser type and version, operating system
• Log Data: Access times, pages viewed, referring URLs, error logs
• Cookies and Tracking: Session identifiers, preferences, analytics data

2.4 Transaction References

• Billing information (name, billing address)
• Transaction IDs and payment references (non-sensitive)
• Subscription plan details and usage limits
• Invoice and receipt information

3. Payment Information

Important: Progztech Solutions PVT LTD does not store, process, or have access to your complete payment card details, CVV codes, UPI credentials, or banking information.

All payment transactions are processed through secure third-party payment processors who are PCI-DSS compliant. Subscriptions and billing may be managed through Progz Accounts. When you make a payment:

• Your payment information is transmitted directly to the payment processor
• We only receive transaction confirmation and reference numbers
• We may store the last 4 digits of your card for identification purposes only
• Recurring payments are authorized through tokenization managed by the payment processor

4. How We Use Your Information

We use the collected information for the following purposes:

4.1 Service Delivery

• Provide, maintain, and improve our products and Services
• Process and fulfill your requests and transactions
• Authenticate users and prevent unauthorized access
• Deliver features, functionality, and content

4.2 Account Management

• Create and manage user accounts
• Verify identity and eligibility
• Process subscription changes and renewals
• Send account-related notifications

4.3 Payments and Invoicing

• Process billing and payments through third-party processors
• Generate invoices and receipts
• Manage subscriptions and payment plans
• Detect and prevent fraudulent transactions

4.4 Communication and Support

• Respond to inquiries and provide customer support
• Send service updates, security alerts, and administrative messages
• Deliver marketing communications (with your consent)
• Conduct surveys and gather feedback

4.5 Analytics and Improvement

• Analyze usage patterns and trends
• Improve our Services, features, and user experience
• Develop new products and services
• Perform research and data analysis

4.6 Legal Compliance

• Comply with applicable laws and regulations
• Enforce our Terms & Conditions
• Protect our rights, property, and safety
• Respond to legal requests and prevent fraud

5. Data Sharing & Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Third-Party Service Providers

• Payment Processors: To process transactions and manage subscriptions
• Cloud Infrastructure: Hosting providers for data storage and computing
• Email Services: To send transactional and marketing emails
• Analytics Providers: To understand usage and improve our Services

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory requests
• Protection of our legal rights or safety
• Investigation of fraud or security issues

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5.4 With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect usage data.

6.1 Types of Cookies

• Essential Cookies: Required for basic functionality and security
• Analytics Cookies: Help us understand how users interact with our Services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track effectiveness of advertising campaigns (with consent)

6.2 Your Cookie Choices

You can control cookies through your browser settings. However, disabling certain cookies may limit functionality of our Services.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

When you close your account or request deletion, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

8. Data Security

We implement reasonable technical and organizational measures to protect your information, including encryption, secure authentication, regular security assessments, employee training, and monitoring for unauthorized access.

Important Disclaimer: While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

9. Your Rights

Depending on your location, you may have rights regarding your personal information, including access, correction, deletion, objection, and restriction of processing.

To exercise any of these rights, please contact us at privacy@progztech.com. We will respond to your request within 30 days.

10. International Data Transfers

Progztech Solutions PVT LTD operates globally. Your information may be transferred to, stored, and processed in countries other than your country of residence, including India and other jurisdictions where our service providers operate. We ensure appropriate safeguards such as standard contractual clauses and data processing agreements.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website, sending an email notification, or displaying a prominent notice on our Services. Your continued use after such modifications constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Privacy Team: privacy@progztech.com
• General Inquiries: info@progztech.com
• Address: Progztech Solutions PVT LTD, Hyderabad, India
• Website: progztech.com