Privacy Policy

Last Updated: October 20, 2026

1. Who we are

ProgzTech is operated by Progztech Solutions Pvt Ltd ("ProgzTech," "we," "us" or "our"), a company registered in India with its office in Hyderabad. This Privacy Policy explains how we collect, use, share and protect personal data when you use:

  • Our websites, including progztech.com and its subdomains;
  • Progz (progz.in), our software that lets businesses deploy AI employees that call, message and book appointments with their leads and candidates; and
  • Our professional services: websites, web apps, mobile apps and AI automations we build for clients.

Together these are the "Services." We process personal data in line with India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000 and the rules under them.

2. Our two roles

How we handle personal data depends on whose data it is:

  • Our customers and website visitors. For people who sign up for AI Employee, contact us, or visit our websites, we decide why and how the data is used. We are the Data Fiduciary (data controller).
  • Our customers' contacts. When a business uses Progz to reach its own leads, customers or job applicants ("Contacts"), that business decides why their data is used and is the Data Fiduciary. We process Contact data only on the business's instructions, as its Data Processor. If you are a Contact and have questions about your data, please contact the business that reached you first; we will help them respond.

3. Information we collect

3.1 Account and business information

  • Name, email address, phone number and password (stored as a secure hash)
  • Business name, industry, address, working hours and team members you invite
  • Information you give your AI employee to do its job, such as your services, prices, FAQs, locations, booking rules and hiring requirements
  • Billing details and transaction references (see Section 6)
  • Messages you send us and records of support conversations

3.2 Contact data processed through Progz

On behalf of our customers, Progz processes:

  • Contact details such as name, phone number, email address and the enquiry or job application they submitted (via web forms, ads, CSV uploads, WhatsApp or our API)
  • Call audio recordings and transcripts of calls made or received by the AI employee
  • WhatsApp messages and emails exchanged with the Contact
  • Appointments, site visits or interviews that are booked, changed or cancelled
  • For hiring: CVs or résumés the customer or applicant uploads, and answers to screening questions
  • Outcomes and notes, such as whether a Contact is interested or asked not to be contacted

3.3 Data from connected Google accounts

Customers can choose to connect a Google account. We request only the access needed for the feature they turn on:

  • Google Calendar: to check availability and to create, update or cancel the appointments the AI employee books.
  • Gmail (send-only): to send booking confirmations and follow-up emails from the customer's own address. We do not read, search or store the customer's inbox.

ProgzTech's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Google user data only to provide the features the customer has turned on. We do not use it for advertising, we do not sell it, and we do not use it to train general-purpose AI models. Humans do not read it except with the customer's permission, for security, or where the law requires it. Customers can disconnect Google at any time from their Progz settings or from their Google account's security page.

3.4 WhatsApp

Progz sends and receives WhatsApp messages through the WhatsApp Business Platform operated by Meta. Messages are sent from the customer's own WhatsApp Business number, which the customer connects to Progz. Message content and delivery status are processed by Meta under its own terms and privacy policy.

3.5 Professional services projects

When we build a website, app or automation for a client, we may access data in the client's systems only as needed for the project and as agreed in the proposal or contract.

3.6 Technical data

  • IP address, browser and device type, operating system
  • Log data such as access times, pages viewed and errors
  • Cookies needed for sign-in, security and remembering preferences (see Section 8)

4. How we use information

  • To provide the Services: run AI employees, place and receive calls, send messages and emails, book appointments, and show results in your dashboard
  • To operate accounts: sign-in, team access, billing and customer support
  • To keep the Services safe: prevent fraud, spam and abuse, and honour do-not-contact requests
  • To improve the Services: diagnose problems and measure call quality and reliability
  • To communicate with you: service notices, security alerts and, with your consent, product updates
  • To meet legal obligations: tax, accounting, and lawful requests from authorities

4.1 AI and automated processing

  • AI models are used to understand speech, generate replies, transcribe calls and pull facts (such as a preferred visit time or years of experience) out of conversations and documents.
  • Hiring safeguards. Progz does not score or rank candidates with AI. It does not infer protected characteristics such as religion, caste, gender, disability or health. Whether an applicant meets requirements is decided by fixed rules the employer sets. Hiring decisions stay with the employer.
  • We do not use one customer's Contact data, recordings or transcripts to serve another customer.

5. Sharing and service providers

We do not sell personal data. We share it only as follows:

  • Service providers who help us run the Services, under contracts that require them to protect the data and use it only for us. These include: cloud hosting and storage; telephony, speech recognition, text-to-speech and AI model providers; Meta for WhatsApp messaging; Google for Calendar and Gmail when connected; email delivery; and payment processors.
  • The customer who controls Contact data, who can view recordings, transcripts and outcomes in their account.
  • Legal reasons: to comply with law, court orders or lawful government requests, or to protect the rights, safety and property of our users, the public or ProgzTech.
  • Business transfers: if we are involved in a merger, acquisition or sale of assets, subject to this Policy.
  • With your consent, in any other case.

6. Payments

Payments are handled by third-party payment processors. We do not store full card numbers, CVV codes, UPI PINs or bank login details. We receive only what we need for records, such as a transaction reference, amount, date and, sometimes, the last four digits of a card.

7. Data retention and deletion

  • Account data is kept while your account is active and afterwards for as long as needed for legal, tax and accounting purposes.
  • Contact data, including recordings, transcripts and messages, is kept for as long as the customer keeps it in their account. Customers can delete Contacts and their records. When a customer closes their account, we delete or anonymise their Contact data within a reasonable period, unless the law requires us to keep it.
  • Google data: when a customer disconnects Google, we stop accessing it and delete the stored access tokens.
  • Backups are overwritten on a rolling basis, and deleted data leaves them over time.

8. Cookies

Our websites and Progz use essential cookies for sign-in, security and preferences. If we add analytics or marketing cookies, we will ask for your consent where the law requires it. You can control cookies in your browser settings. Blocking essential cookies may stop sign-in from working.

9. Security

We protect data with encryption in transit, access controls that keep each business's data separate, restricted staff access, audit logs of important actions, and regular updates. No system is completely secure. If a personal data breach affects you, we will notify you and the relevant authorities as the law requires.

10. Your rights

Subject to applicable law, you may:

  • Ask for a summary of the personal data we hold about you and how it is used
  • Ask us to correct, complete or update it
  • Ask us to erase it, or withdraw consent you have given
  • Nominate another person to exercise your rights if you die or become incapacitated
  • Raise a grievance with us, and then with the Data Protection Board of India

Email privacy@progztech.com to make a request. We may need to verify your identity. If you are a Contact of one of our customers, we will pass your request to that business and help them respond. If you ask not to be contacted again, the AI employee will stop contacting you.

11. Where data is processed

We are based in India. Some service providers may process data in other countries. When that happens, we take steps to make sure the data stays protected, and we follow any restrictions the Government of India places on transfers.

12. Children

The Services are meant for businesses and are not directed at anyone under 18. We do not knowingly collect children's personal data. If you believe we have, contact us and we will delete it.

13. Changes to this Policy

We may update this Policy. If a change is significant, we will tell customers by email or in the product before it takes effect. The "Last Updated" date above shows the latest version.

14. Contact and Grievance Officer

We aim to acknowledge grievances within 24 hours and resolve them within 15 days. See also our Terms of Service and Refund & Cancellation Policy.