Refund & Cancellation Policy

1. Overview

This policy explains how cancellations and refunds work for services provided by Progztech Solutions Pvt Ltd ("ProgzTech," "we" or "us"). It covers our AI Employee software and our professional services: websites, web apps, mobile apps and AI automations. It forms part of our Terms of Service.

2. AI Employee

2.1 Free early access

AI Employee is currently free to start in early access. Free use involves no charge, so there is nothing to refund. You can stop using it and close your account at any time.

2.2 Paid subscriptions

When you are on a paid plan:

• Cancel anytime. You can cancel from your account settings or by emailing us. Cancellation stops future renewals. Your plan stays active until the end of the period you have already paid for.
• First purchase. If you are not satisfied, you can ask for a full refund of your first monthly subscription payment within 14 days of purchase, or of your first annual payment within 30 days.
• Renewals. We can refund a renewal charge if you ask within 7 days of a monthly renewal or 14 days of an annual renewal, as long as the plan has not been used since it renewed.
• No part-period refunds. Outside the windows above, we do not refund the unused part of a billing period.

2.3 Usage-based charges

Charges for usage such as call minutes, WhatsApp messages or other usage beyond your plan are not refundable once used. These costs are paid to carriers and providers as the usage happens. If you think a usage charge is wrong, tell us and we will investigate (see Section 5).

3. Professional Services

Websites, web apps, mobile apps and AI automation projects follow the payment and cancellation terms in the project's proposal, quote or statement of work ("SOW"). Where the SOW says nothing different:

• Before work starts: any advance you paid is refunded in full if you cancel before we begin work.
• During the project: if you cancel mid-project, you pay for the work completed and expenses incurred up to that point. Any advance above that amount is refunded, minus an administrative fee of up to 20% of the refunded amount.
• Completed milestones: payments for milestones you have approved, and for the final delivery, are not refundable. If a deliverable does not match the agreed SOW, tell us within 7 days of delivery and we will fix it.
• Third-party costs we paid for on your behalf, such as domains, hosting, app store fees, paid plugins or licences, are not refundable by us.

4. When refunds are not given

• Accounts suspended or closed for breaching our Terms of Service, including spam or unlawful contacting
• Requests made after the windows in this policy have passed
• Usage that has already been consumed (Section 2.3)
• Patterns that suggest abuse of this policy, such as repeated sign-up and refund cycles

5. Billing errors and outages

• If we charge you twice or charge the wrong amount, we will refund the difference in full, whenever you notice it.
• If a significant outage on our side stops a paid service from working for an extended period, contact us. We will offer a fair credit or refund for the affected time.
• Outages caused by third parties outside our control (Section 9 of the Terms) or by events beyond reasonable control are not normally eligible, though we will consider each case fairly.

6. How to request a refund

Email info@progztech.com from the email address on your account, with:

• Your business name and account email
• The invoice or transaction reference
• What you would like refunded and why

7. Processing times

• We review refund requests within 3–5 business days and reply by email.
• Approved refunds are returned to the original payment method. Banks and payment providers usually take 5–10 business days to show the money in your account.
• If your request is declined, you can reply with more information within 7 days and we will review it again.

8. Chargebacks

Please contact us before raising a chargeback with your bank. Most issues can be resolved quickly. If a chargeback is raised, we may pause the account while it is investigated.

9. Changes to this policy

We may update this policy. Changes do not affect payments made before the change. The "Last Updated" date above shows the latest version.

10. Contact

Progztech Solutions Pvt Ltd, Hyderabad, Telangana, India — info@progztech.com